Privacy Policy

Road Lounge Chauffeurs is committed to protecting your privacy and handling personal information responsibly.

This privacy policy explains what information may be collected, how it is used, and your rights in relation to that information.

Information We May Collect

Depending on how you contact or book with us, the information collected may include your name, email address, telephone number, pickup and destination addresses, journey dates and times, flight details (where relevant), luggage requirements, booking preferences, and any information you provide in emails, messages, or calls.

If you use this website, limited technical information may be collected automatically, such as browser type, device information, general website usage data, and technical cookie data required for site operation and built-in website analytics.

How Information Is Collected

Information may be collected when you: submit an enquiry through the website, contact us by email, contact us by telephone, contact us via WhatsApp, confirm a booking, or interact with the website.

How Information Is Used

Personal information is used only where reasonably necessary, including to: respond to enquiries, arrange and manage bookings, provide chauffeur services, communicate regarding journeys, monitor flights where required, process payments and invoicing, maintain business and accounting records, meet legal or regulatory obligations, and monitor general website performance and visitor activity.

Lawful Basis for Processing

Personal information is processed on one or more lawful bases, including taking steps at your request prior to entering into a contract, performing a contract for booked services, pursuing legitimate business interests, and complying with legal obligations.

Sharing Information

Personal information is not sold or shared for marketing purposes.

Information may be shared where reasonably necessary with payment or accounting service providers, trusted subcontracted chauffeurs or service providers where required to fulfil a booking, and regulatory authorities, legal advisers, or law enforcement where legally required.

Any sharing is limited to what is reasonably necessary.

Data Retention

Personal information is retained only for as long as reasonably necessary for operational, legal, accounting or regulatory purposes.

Data Security

Reasonable measures are taken to protect personal information from unauthorised access, misuse, disclosure, alteration, or loss.

However, no method of transmission or storage can be guaranteed to be completely secure.

Cookies

This website uses essential technical cookies required for core site functionality, security, and performance.

Limited website usage information may also be collected through Squarespace’s built-in analytics to help understand general visitor activity, such as page visits, traffic sources, device types, and overall site performance.

No third-party advertising, behavioural tracking or marketing pixels are currently used.

You may be able to control cookie settings through your browser preferences.

Your Rights

Under UK data protection law, you may have rights including the right to request access to your personal information, request correction of inaccurate information, request deletion of personal information where appropriate, object to certain processing, request restriction of processing in certain circumstances and lodge a complaint with the Information Commissioner’s Office.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Contact

Road Lounge Chauffeurs is operated by Duncan Cook.

If you have any questions regarding this privacy policy or the way your information is handled, please contact: duncan@roadloungechauffeurs.co.uk.

Changes to This Policy

This privacy policy may be updated from time to time to reflect operational, legal or regulatory changes. The latest version published on this website will apply.